Frequently Asked Questions
Everything you need to know about our organic beauty standards and services.
Are your products 100% natural and organic?
Yes, all products at The Australian Organic are formulated with certified organic ingredients sourced locally. We strictly avoid synthetic fragrances, parabens, and sulfates to ensure the highest purity for your skin.
Do you offer free shipping within Australia?
We offer free standard shipping on all domestic orders over $75. For orders below this amount, a flat rate of $9.95 applies. Express shipping options are also available at checkout.
Are your beauty products cruelty-free?
Absolutely. We are committed to ethical beauty, which means none of our products or individual ingredients are ever tested on animals. We are proud to be 100% cruelty-free.
What is your return policy for skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team for assistance.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location within Australia. International orders may take 10-21 business days to arrive.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.