Returns & Exchanges
At The Australian Organic, we want you to love your natural glow, which is why we offer a 30-day satisfaction guarantee on all our botanical skincare. If a product isn't perfectly suited to your skin type, we are happy to facilitate a return or exchange to ensure your beauty routine remains effortless.
Initiate Your Request
Email our support team at [email protected] with your order number and a brief reason for the return to receive your authorization code.
Prepare the Package
Securely pack the items in their original sustainable packaging to ensure they are protected during transit back to our warehouse.
Ship It Back
Attach the provided return shipping label to your parcel and drop it off at any Australia Post location or your local courier hub.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing